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Returns, Refunds, and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

  1. Please email info@thehappytoymaker.com to request a refund on your purchase.
  2. Mail your returned item to:
    • The Happy Toy Maker
    • PO BOX 548
    • Happy, Texas 79042
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your toy is in like new condition, you may exchange your toy for another. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. Please allow 2 weeks for delivery.

Payment Policy

Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover).

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

All orders are shipped within 48 hours of completion Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders: UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.